Infrastructure & Technologies
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This page describes the main rules for using the platform, the scope of services, the rights and obligations of the parties, the payment procedure, and other important provisions.
These terms apply to the use of the platform, SMS services, billing functionality, brandname registration, message sending, invoices, payments, liability limits, and dispute resolution procedures.
On the one hand, LLC “UBill Group”, hereinafter referred to as the “Company,” and on the other hand, the user of the ubill.ge website, hereinafter referred to as the “User,” on the basis of this agreement, upon expressing the will to receive the relevant service, agree to the terms set forth below.
1.1. By registering on the platform, using the personal account, or confirming agreement to the terms of service, the User confirms that they have read and fully agree to these terms, the website usage rules, the privacy policy, and the rules related to the processing of personal data.
1.2. After registration is completed, the Company, through its own technical and software infrastructure, grants the User access to the platform and allocates a personal account through which the User manages actions related to SMS services, billing, settlements, invoices, payments, subscription-based or package-based services.
1.3. The platform provides the ability to send both transactional and marketing short text messages, as well as, according to the User’s needs, functionality for administering billing operations, payable amounts, receipts, invoices, and reporting.
1.4. To use the services, the User purchases a defined number of messages in advance, tops up their balance, or activates the relevant paid package/service in accordance with the current tariffs.
1.5. To deliver the User’s messages to recipients and/or to perform billing functionality, the Company uses the infrastructure of partner operators, banks, payment providers, and other technical providers.
1.6. The parties confirm that, based on the User’s instructions, the Company carries out only such technical access to and processing of data as is necessary for the provision of services under this agreement. The User remains the responsible party for the lawful processing of personal data uploaded, entered, or used by them.
1.7. The Company processes data related to the User and the User’s activities during the service period and for a reasonable period after the User’s registration is cancelled, as determined by law or internal rules, after which the data is subject to deletion or anonymization if its retention is no longer necessary.
2.1. Before sending messages, the User is required to register a sender name to be used for identifying the sender of the message. The User may have more than one sender name.
2.2. A request to add a new sender name must be submitted by the User in accordance with the rules established by the Company. The Company is authorized to approve or reject a sender name in accordance with its internal procedures and operator requirements.
2.3. Any attempt or actual use by the User of an unapproved sender name, a sender name outside the scope of the agreement, or a sender name associated with another person shall be deemed a material breach of the agreement. Any sanction, fine, damage, or claim resulting from such breach shall be borne in full by the User.
2.4. Registration of a sender name does not automatically mean its activation. The activation process may require additional time, including due to operator or technical confirmation.
2.5. The User is authorized to send messages only using sender names that have already been activated.
2.6. The platform may allow the use of different types of sender names. Specific technical modes and the responsibilities associated with them are determined by the platform’s functionality and the corresponding service terms.
3.1. SMS messages may be sent only to numbers that the User has entered themselves or lawfully obtained. Obtaining the necessary consents for sending marketing messages and ensuring their legal validity is entirely the User’s responsibility.
3.2. For the purposes of these terms, a campaign means the sending by the User of one type or one content of message to one or multiple recipients.
3.3. In the case of marketing messages, the User is obliged to comply with the opt-out mechanism defined by applicable law. If the platform technically requires such a mechanism, the User is obliged to correctly reflect it in the message.
3.4. The platform allows the User to manage recipient lists, group numbers, record marketing consent, and automatically separate recipients who have opted out into relevant lists. This functionality helps the User control data processing, but it does not remove responsibility.
3.5. Messages sent through a specific technical mode may be delivered to the recipient through a different mechanism. If the User uses such a mode to send marketing messages without the recipient’s consent, all legal and financial consequences shall be borne by the User.
3.6. Compliance with legislation on “Personal Data Protection,” the applicable rules on advertising, and other relevant legal norms is the User’s obligation and an essential condition for using the platform.
3.7. Messages may also be sent via API integration, in which case the User is obliged to comply with the technical requirements and security rules established by the Company.
3.8. The Company is authorized to send the User service-related system and operational notifications, including about account status, balance, invoice, overdue debt, package expiration, technical disruption, security alerts, or other necessary administrative matters.
3.9. The User acknowledges that system and operational notifications shall not be considered marketing communication if they are directly related to service provision, settlement, security, or administration of the User’s account.
4.1.1. The Company has the right to modify or update the terms of service without prior notice. The new version enters into force from the moment of publication on the platform, unless otherwise expressly stated.
4.1.2. The User is responsible for the content of the message sent, its purpose, the legality of recipients, the accuracy of invoice/billing data, and the choice of sender name.
4.1.3. The Company is authorized to store and process information provided by the User during registration or in the course of service use, including technical, billing-related, invoice-related, payment-related, and account-status-related data, for the purpose of providing the service.
4.1.4. The Company is obliged, within reasonable capability, to ensure the technical functioning of the platform and the User’s access to the account, but shall not be liable for technical disruptions arising without its fault.
4.1.5. The Company’s liability in the event of damage caused by its fault shall be limited only to the amount actually paid by the User for the relevant service.
4.1.6. The Company shall not be liable for consequences arising from the User’s unlawful use of third-party information, data, or the platform.
4.1.7. The Company is obliged to protect the confidentiality of the data to which it has access in the course of providing the service.
4.1.8. The Company is obliged to ensure the protection of personal data stored in its system in accordance with applicable legislation and internal security procedures.
4.1.9. Upon the User’s request, the Company shall provide, within reasonable limits, relevant information related to the service.
4.1.10. The Company has the right to temporarily restrict or suspend the service if there is outstanding debt, a suspicious transaction, a reasonable suspicion of fraud, a chargeback, or a violation of the terms of service.
4.2.1. To use the platform, the User is obliged to register, agree to the terms of service, and, depending on the nature of the service, activate at least one sender name or the relevant billing service.
4.2.2. The User is obliged to provide accurate, truthful, and complete information during registration and thereafter.
4.2.3. The User is prohibited from using the platform for activities prohibited by law, for advertising illegal goods or services, as well as for distributing any content that contradicts the applicable legislation of Georgia.
4.2.4. The User independently manages and stores the numbers, texts, and data entered into their account, as well as billing records and invoice information, and determines the necessary retention period according to their business activities and legal requirements.
4.2.5. The User is responsible for obtaining, processing, and using recipients’ personal data and for the existence of the necessary consents.
4.2.6. When the Company requests necessary information, the User is obliged to provide accurate and complete data in a timely manner.
4.2.7. The User is obliged, where necessary, to obtain in advance the consent of message recipients and, upon their request, stop sending messages to a particular number.
4.2.8. The User is obliged to ensure that the message content complies with the requirements of the laws “On Advertising,” “On Personal Data Protection,” and other relevant legal acts. In the event of violation of this obligation, the User shall bear full responsibility for damage, sanctions, fines, and other financial consequences caused by them.
4.2.9. The User is obliged to pay service fees on time, ensure sufficient account balance, correctly indicate payment and identification information, and not use stolen, unlawful, or unauthorized third-party payment instruments.
5.1. The User is solely responsible for the accuracy of the information entered into their account, the security of their account, and the protection of their authentication credentials.
5.2. The Company shall not be liable for any loss, damage, or expense, including direct or indirect financial loss, unless such consequence is caused by the Company’s direct and immediate fault.
5.3. The Company shall not be liable for delayed or undelivered messages, data loss, system disruption, viruses, external technical interference, or other similar circumstances arising beyond its control.
5.4. The Company shall also not be liable for the recipient’s network availability, device condition, operator restrictions, bank/payment provider disruption, or other circumstances that may affect the final delivery of the message, the reflection of payment, or the performance of a billing operation.
Important: Full responsibility for the text of the sent message, its content, the lawful use of the recipient database, as well as the accuracy of billing data, rests with the User.
6.1. To receive the service, the User purchases messages in advance, tops up the balance, or activates the relevant package/service in accordance with the current tariffs.
6.2. Balance top-up may be made via invoice, bank transfer, online payment, card payment, or other payment methods allowed on the platform.
6.3. If sufficient identifying information is not indicated in the payment description, or if the transaction cannot be identified, the Company is authorized to temporarily refrain from reflecting the payment, request additional verification, or return it to the payer.
6.4. The cost of a message depends on the text length, number of characters, alphabet, Unicode characters, and other technical parameters.
6.5. Some special characters may technically be counted differently, which will affect the final cost of the message.
6.6. The User may check the estimated message cost in advance using the analyzer or relevant technical functionality available on the platform.
6.7. Once a message is technically transferred by the Company to the relevant operator system and there is a confirming record thereof, the Company has the right to deduct the corresponding amount from the User’s balance.
6.8. The Company is not obliged to refund the User the cost of a message if the message was correctly transferred by the Company, but at a later stage delivery was disrupted due to the operator or other technical reasons.
6.9. Within the billing service, invoices, payable amounts, balances, transactions, receipts, and other financial records displayed on the platform are formed based on data entered, imported, or integrated by the User; their substantive and legal accuracy is the User’s responsibility, unless otherwise specifically agreed.
6.10. If the platform provides subscription-based, recurring, or package-based services, the corresponding fee shall be charged in advance, before the start of the billing period or during it, in accordance with the conditions indicated on the platform or in an individual offer.
6.11. The Company is authorized to change tariffs, packages, limits, commissions, or service components. Updated terms enter into force upon their publication or notification to the User, unless another period is expressly stated.
6.12. If the service includes recurring payment or automatic renewal, the User agrees that the relevant fee may be charged from their selected payment method or balance for the purpose of continuing the service, if such functionality is active on the platform.
6.13. The User is obliged to maintain sufficient account balance or a valid payment method. In the event of insufficient balance, failed payment, or overdue payment, the Company has the right to restrict, suspend, or partially disable the service until the debt is fully paid.
6.14. Refunds are possible only in the cases and to the extent directly provided by law, by individual agreement, or by a separate refund policy established by the Company. Fees for services already used, accrued, activated, or technically performed are generally non-refundable.
6.15. If the User initiates a chargeback through a bank, payment system, or card issuer, disputes lawfully charged services, or cancels payment in bad faith, the Company is authorized to temporarily suspend the service, block relevant operations, and demand compensation for damages from the User.
6.16. All prices, tariffs, and commissions, unless expressly stated otherwise, may be indicated inclusive or exclusive of VAT, according to the applicable tax regime. The User is responsible for fulfilling tax and accounting obligations related to their business activities.
7.1. The billing functionality available on the platform may include management of clients, accounts, transactions, invoices, payable amounts, receipts, statuses, payment history, debts, notifications, and related reporting.
7.2. If the User uses the platform to create invoices, payment notifications, debt reminders, or other communications for third parties, the User is solely responsible for the authenticity, validity, legality, and the corresponding commercial relationship underlying such information.
7.3. The Company is not a party to any financial, contractual, or tax relationship arising between the User and their client, payer, debtor, or other third party, unless otherwise separately agreed in writing.
7.4. Statuses displayed on the platform, including “Paid,” “Pending,” “Overdue,” “Partially Paid,” or other indicators, are based on data recorded in the system, integrations, or the User’s actions and may require additional verification.
7.5. If the platform is integrated with a bank, payment gateway, ERP/CRM system, API, or another third-party service, the Company shall not be liable for external disruption, delay, inaccurate data synchronization, or interruption of such integration, if the problem is caused by reasons beyond the Company’s control.
7.6. The User is obliged to periodically verify billing data, invoices, statuses, payable amounts, and history. In the event of a technical error, inaccurate record, or suspicious activity, the User is obliged to notify the Company within a reasonable time.
7.7. The Company is authorized to add, modify, or cancel billing modules, functions, integrations, or limits in accordance with platform development, security, legal requirements, or commercial policy.
8.1. The parties shall be released from liability if performance of their obligations becomes impossible due to the action of force majeure.
8.2. Force majeure means a circumstance that did not exist at the time of concluding the agreement and whose prevention or overcoming of consequences the parties could not reasonably achieve.
8.3. Such circumstances include natural disaster, fire, explosion, war, civil unrest, strike, acts of state, large-scale technical accidents, and other similar events.
8.4. During the force majeure period, the Company shall not be liable for delay, restriction, or non-performance of the service.
8.5. If, under force majeure conditions, the Company simultaneously has service obligations to several users, the Company is authorized to determine the order and scope of performance at its own discretion.
9.1. The parties shall first attempt to resolve any dispute arising between them through negotiation.
9.2. If the dispute cannot be resolved through negotiation, it shall be considered by the common courts of Georgia in accordance with Georgian legislation.
10.1. The parties are obliged to maintain the confidentiality of information received about each other and not disclose it to third parties, except as provided by law or with the prior written consent of the other party.
10.2. The parties are also obliged to comply with the privacy and personal data processing rules published on the platform.
11.1. The rights and obligations defined by this agreement may not be transferred to a third party without the prior written consent of the other party, except in cases permitted by law.
11.2. These terms are binding both on the parties and on their successors.
11.3. The relationship between the parties is governed by these terms and related applicable documents.
11.4. The invalidity of any provision shall not result in the invalidity of other parts of the agreement.
11.5. The User confirms that the Company is authorized to send to the email address or phone number specified by the User informational, system, billing, and, where there is an appropriate legal basis, marketing messages related to the service. The User has the right, in accordance with the established procedure, to request the termination of any communication that does not constitute a mandatory operational notification.
11.6. These terms enter into force from the moment the User registers and confirms acceptance of the terms and remain in effect throughout the entire period of service use.
Last updated: April 16, 2026.
uBill is built on modern tools that ensure stability, security, and seamless scalability
